Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Most U.S. orders are delivered within 5–9 business days after shipment.
Some products qualify for faster shipping (1–3 business days), and the specific timeframe will be clearly indicated on the product page.
Delivery times are estimates and may vary depending on location and carrier conditions.
Where do you ship from?
Orders may ship from U.S. or international warehouses depending on product availability.
We prioritize U.S. inventory whenever possible to ensure efficient delivery.
Do you ship internationally?
Currently, MobileCentral.us primarily serves customers within the United States.
Can I change my shipping address after placing an order?
Address changes may not be possible once the order has been processed.
Please contact support immediately if you need assistance.
Returns & Refunds
What is your return policy?
Returns must be initiated within 30 days of delivery confirmation.
Items must be shipped back within 7 days after return approval.
Please review our Refund Policy for full details.
Can I return a part after installing it?
No. Installed electronic components, screens, and parts showing signs of installation are not eligible for return.
Due to the sensitive nature of electronic components, installed items cannot be resold.
Who pays for return shipping?
Customers are responsible for return shipping unless the item was defective or incorrect.
Product Compatibility
How do I make sure a part is compatible with my device?
Please verify your exact device model before purchasing.
If you are unsure, contact support with your model number before placing your order.
We are not responsible for incorrect model selection.
Do you sell U.S. and international versions of devices?
Yes. Some products may be U.S. or international versions.
Differences may include:
- Network compatibility
- Firmware variations
- Included accessories
Please review product descriptions carefully before purchasing.
Refurbished Devices
What does “refurbished” mean?
Refurbished devices are pre-owned products that have been tested and restored to working condition.
They may show minor cosmetic wear unless otherwise specified.
Do refurbished phones come with a warranty?
Yes. Refurbished devices include limited warranty coverage as described in our Warranty Policy.
Warranty
What warranty do you provide?
Most products include a limited warranty against manufacturing defects.
Warranty coverage does not include accidental damage, improper installation, or normal wear and tear.
Please review our Warranty Policy for complete details.
Payments & Security
Is my payment information secure?
Yes. Payments are processed securely through Shopify Payments using encrypted technology.
We do not store full credit card information.
What payment methods do you accept?
We accept major credit and debit cards and other payment methods available at checkout.
Contact & Support
How can I contact support?
Email: support@mobilecentral.us
Phone: 1-800-XXXXXXX
Please include your order number for faster assistance.