Warranty Policy

 

Last updated: March 3, 2026

 

This Warranty Policy explains the limited warranty coverage provided by MobileCentral.us.

1. General Warranty Coverage

Unless otherwise stated on the product page, products are covered by a limited 30-day warranty against manufacturing defects only.

The warranty period begins on the date of delivery confirmation.

This warranty does not cover accidental damage, misuse, improper installation, or normal wear and tear.

2. Electronic Parts and Components

Electronic components, including but not limited to:

  • Screens
  • Batteries
  • Internal replacement parts
  • Charging components

are covered only for manufacturing defects prior to installation.

The warranty becomes void if:

  • The part has been installed
  • Protective films or seals have been removed
  • The item shows signs of installation
  • Physical damage is present

Due to the sensitive nature of electronic components, we strongly recommend professional installation.

3. Refurbished Devices

Refurbished smartphones and devices may include a limited warranty as stated on the product page.

Unless otherwise specified:

  • The warranty covers hardware defects only
  • It does not cover accidental damage
  • It does not cover water or liquid damage
  • It does not cover battery degradation from normal use
  • It does not cover software-related issues

Battery performance in refurbished devices is not guaranteed to match original factory-new levels unless explicitly stated.

4. Warranty Claim Process

To submit a warranty claim, you must:

  • Contact support@mobilecentral.us
  • Provide your order number
  • Provide clear photos or video evidence
  • Describe the issue in detail

We may request additional diagnostic steps before approving a claim.

Warranty claims must be initiated within the applicable warranty period.

5. Warranty Resolution

If a warranty claim is approved, we may offer, at our discretion:

  • Replacement
  • Store credit
  • Refund

We reserve the right to inspect returned items before issuing a resolution.

6. Exclusions

This warranty does not cover:

  • Damage caused during installation
  • Damage caused by third-party repair attempts
  • Improper handling
  • Unauthorized modifications
  • Software issues
  • Compatibility errors
  • Regional network incompatibility
  • Normal cosmetic wear

7. Limitation of Liability

Our liability under this Warranty Policy is strictly limited to the replacement or refund of the purchased product.

We are not responsible for:

  • Labor costs
  • Installation costs
  • Loss of data
  • Loss of profits
  • Indirect or consequential damages